Our customers' frequently asked questions, all in one place.

For inquiries from outside Korea

The Customer Center's 080 number can only be reached from within Korea. From abroad, please email us at univera_aloe@univera.com.

Customers in the U.S. and North America can find our products at Univera USA.

FAQ

• Q What are the Univera Customer Center's phone number and hours? expand_more
  A

  The Univera Customer Center can be reached at 080-022-7575. Hours are weekdays 9:00 AM – 6:00 PM KST (lunch break 12:00 – 1:00 PM), closed weekends and public holidays.

• Q Where should I send general corporate inquiries, such as PR, media and partnerships? expand_more
  A

  Please contact the Customer Center (080-022-7575) or our headquarters. (Headquarters address: Wisdom Center, 450-86 Maebong-ro, Byeongcheon-myeon, Dongnam-gu, Cheonan-si, Chungcheongnam-do, Republic of Korea)

• Q Are Namyang Aloe and Univera the same company? expand_more
  A

  Yes. Univera began as Namyang Aloe in 1976 and changed its name to ‘Univera’ in 2006 to bring the value of aloe vera to the world and grow into a global wellness company.

• Q Does Univera sell only aloe vera products? expand_more
  A

  No. With aloe vera at its core, we offer a wide range of wellness products, including Health Functional Food and cosmetics.

• Q Where does Univera grow its aloe vera? expand_more
  A

  Univera has grown aloe vera and other natural plants on overseas farms in countries such as the United States and Mexico.

• Q Does Univera manage its aloe vera right from the raw material stage? expand_more
  A

  Univera operates the ECONET system, which links raw material cultivation, R&D, production and sales.

• Q How does Univera research aloe vera? expand_more
  A

  Univera has built up its product development capabilities through research on aloe vera components and natural products.

• Q What quality control does Univera's aloe vera go through? expand_more
  A

  Univera manages product quality by linking raw material sourcing, R&D and production.

• Q Why are Univera products sold through authorized dealers and UPs (Univera Partners)? expand_more
  A

  So that we can look carefully at what each customer needs, recommend suitable products and the right way to take or use them, and support ongoing health management.

• Q How can I tell if a Univera product is a genuine product? expand_more
  A

  Products purchased from a direct selling representative of an authorized dealer, or from the Univera Members Mall, are guaranteed to be genuine products.

• Q How do I find an authorized dealer near me? expand_more
  A

  You can find a nearby authorized dealer using Find a Store on the official Univera website.

• Q Can I buy Univera products online? expand_more
  A

  Yes. Univera's direct selling products are available from authorized dealers and the Univera Members Mall.

• Q When did Univera start its aloe vera business? expand_more
  A

  Univera started its aloe vera business in 1976, when it achieved Korea's first successful trial cultivation of aloe vera. Since then, it has expanded its cultivation and research base and grown into a natural wellness company.

• Q What is Univera's corporate philosophy? expand_more
  A

  Univera's corporate philosophy is ‘Bringing the best of nature to humankind.’ Building on the value of nature, we aim to contribute to healthier, happier lives.

• Q What should I check when choosing an aloe vera Health Functional Food? expand_more
  A

  Check the functional claims, ingredients, recommended intake and directions shown on the product, and consider whether it suits your health condition and purpose.

• Q When did Univera expand overseas? expand_more
  A

  Univera has expanded its overseas business base through milestones such as establishing its U.S. subsidiary Aloecorp in 1988 and opening Gonzales Farms in Mexico in 1989.

• Q Where can I learn about Univera's research achievements? expand_more
  A

  Information on R&D, patents and quality is available under the Research & Quality menu on the Univera website.

• Q Which age groups mainly choose Univera products? expand_more
  A

  Each product has its own intended users and features, and the lineup includes products for a wide range of ages, from children to middle-aged and older adults. For details, see the product details.

• Q Who are Univera products suitable for? expand_more
  A

  Each product has different functional claims and features, so you can choose according to your own health concerns and goals. See the product details and Products by Concern to find the products that suit you.

• Q Has Univera worked with international aloe vera organizations? expand_more
  A

  Yes. Univera has remained active internationally in the aloe vera industry and research, including joining the International Aloe Science Council (IASC) in 1988.

• Q Where can I find more details about Univera products? expand_more
  A

  Detailed product and purchase information on Health Functional Food, cosmetics and more is available at the Univera Members Mall.

• Q Can I buy Univera products as gifts? expand_more
  A

  Yes. You can browse gift products and sets at the Univera Members Mall, and your nearest authorized dealer can also recommend and sell gift products.

• Q What is the difference between Univera Health Functional Food and general health food? expand_more
  A

  Health Functional Food is food made with functional ingredients recognized by the Ministry of Food and Drug Safety (MFDS) and manufactured to set standards. It differs from general health food in its functional claims and management standards.

• Q What makes Univera's aloe vera different from other aloe vera? expand_more
  A

  Univera systematically manages every stage of its aloe vera, from cultivation through harvesting and processing, and applies its long-accumulated aloe vera research and raw material management expertise to product development.

• Q How do I exchange or return a product I purchased? expand_more
  A

  The procedure may vary depending on where you purchased the product. For products bought from an authorized dealer, please contact that dealer; for products bought from the Univera Members Mall, please contact the Members Mall Customer Center.

• Q Where can I find the use-by date of Univera products? expand_more
  A

  Please check the use-by date shown on the product or its individual packaging. We also recommend checking each product's storage instructions and directions for use.

• Q I'm new to Univera products. Where should I start? expand_more
  A

  You can browse all products by type under Products on our website, or start with the areas that interest you in Products by Concern.

• Q What kind of plant is aloe vera? expand_more
  A

  Aloe vera is a plant with fleshy leaves that has long been used in many different ways. Univera has studied aloe vera as a key subject of its natural products research and developed related products.

• Q Does Univera engage in social contribution activities? expand_more
  A

  Yes. Univera carries out a wide range of sustainability and social contribution activities that take environmental and social values into account.

• Q What management systems does Univera have in place for product and raw material quality? expand_more
  A

  Univera manages the entire process from raw material cultivation to R&D and production, and applies domestic and international quality standards and certification systems according to its production facilities and the characteristics of each raw material.